Terms of service

1. Overview

Welcome to Norvia Mart. Throughout this website, the terms "we", "us", and "our" refer to Norvia Mart. We operate this online store and website, including all related information, content, features, products, and services, to provide you with a convenient shopping experience.

By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this page.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, please do not use our website or services.

2. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our products or services for any unlawful or unauthorized purpose. You must not violate any applicable laws or regulations while using our website.

You must not transmit viruses, malicious code, or any harmful material through our website.

We reserve the right to refuse service or cancel orders where necessary, subject to applicable consumer protection laws.

3. Products and Services

We make every reasonable effort to display our products, descriptions, images, and specifications as accurately as possible.

However, product colors and appearances may vary slightly depending on your device screen and display settings.

We reserve the right to:

Modify product descriptions and specifications.
Update product prices without prior notice.
Discontinue products at any time.
Limit product quantities where necessary.
Correct errors or inaccuracies in product listings.

All product availability is subject to change without notice.

4. Pricing and Payments

All product prices are displayed at checkout before you complete your purchase.

We reserve the right to change prices at any time. However, changes will not affect orders that have already been accepted, except where correction of an obvious pricing error is necessary.

By placing an order, you agree to provide accurate and complete billing and payment information.

Orders are subject to payment authorization and confirmation.

5. Orders and Cancellations

After placing an order, you will receive an order confirmation where applicable.

We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraudulent activity, payment issues, product availability problems, or incorrect pricing.

If your order is cancelled after payment has been received, any applicable refund will be processed using your original payment method.

If you wish to request an order cancellation, please contact us as soon as possible. We may be unable to cancel orders that have already been processed or dispatched.

Nothing in this section affects your statutory cancellation rights under applicable UK consumer law.

6. Shipping and Delivery

We currently offer free standard shipping within the United Kingdom only. We do not currently offer international shipping.

Our estimated delivery schedule is:

Order Processing Time: 2–3 business days.
Transit Time: 3–5 business days.
Total Estimated Delivery Time: 5–8 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

For additional information, please review our Shipping Policy.

7. Returns and Refunds

We want you to be satisfied with your purchase.

Our store offers a 30-day return policy, subject to the applicable return conditions and statutory consumer rights.

Returned products should:

Be returned within the applicable return period.
Be in their original packaging.
Be unused and in new condition.
Include all original accessories and components.

Customers must contact us by email before returning an item to receive return instructions.

Approved refunds are processed within 10 days of approval, subject to applicable legal requirements and payment provider processing times.

For further information, please review our Return & Refund Policy.

Nothing in this section limits or excludes your statutory rights under UK consumer protection legislation.

8. Accuracy of Website Information

We strive to ensure that all information on our website is accurate and up to date.

However, occasional errors, omissions, or inaccuracies may occur in product descriptions, pricing, promotions, and other website content.

We reserve the right to correct errors and update information at any time without prior notice.

9. Prohibited Uses

You agree not to use our website:

For any unlawful or fraudulent purpose.
To violate applicable laws or regulations.
To infringe upon our intellectual property rights or the rights of others.
To upload or transmit malicious software or harmful code.
To collect personal information from other users without authorization.
To interfere with the security or proper operation of our website.
To submit false, misleading, or fraudulent order information.

We reserve the right to restrict or terminate access to our website if these terms are violated, subject to applicable law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services to support our operations.

We are not responsible for the content, accuracy, policies, or practices of third-party websites.

Your use of third-party services may be subject to their own terms and conditions and privacy policies.

11. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and website design, is owned by or licensed to Norvia Mart unless otherwise stated.

You may not reproduce, distribute, modify, or use our website content for commercial purposes without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Norvia Mart shall not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, or any statutory consumer rights that cannot legally be excluded.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be collected and processed as described in our Privacy Policy and in accordance with applicable data protection laws.