Shipping policy

At Norvia Mart, we aim to provide a smooth and reliable shopping experience. We offer free standard shipping on all eligible orders within the United Kingdom. Please review our shipping information below to understand our order processing and delivery timeframes.

1. Shipping Locations

We currently ship exclusively within the United Kingdom.

Shipping is available throughout the UK.
We do not currently offer international shipping.
Orders placed with delivery addresses outside the UK cannot be accepted.

2. Shipping Costs

Enjoy FREE STANDARD SHIPPING on all orders within the United Kingdom.

There are no additional standard shipping charges at checkout.

3. Order Processing Time

All orders are processed within 2–3 business days after they are placed.

Our processing time includes order verification, product preparation, packaging, and dispatch.

Please note that orders are not processed or dispatched on weekends or public holidays.

4. Shipping & Transit Time

Once your order has been processed and dispatched, it will be handed over to our shipping carrier for delivery.

Order Processing Time: 2–3 business days
Transit Time: 3–5 business days
Total Estimated Delivery Time: 5–8 business days

Delivery estimates begin from the date your order is placed and may vary depending on your delivery location, courier operations, and other circumstances.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, where available.

You can use the tracking details to monitor your shipment and check its delivery progress.

If you have not received tracking information or need assistance with your shipment, please contact our customer support team.

6. Shipping Delays

Although we aim to deliver all orders within the estimated 5–8 business days, occasional delays may occur due to circumstances beyond our control, including:

Severe weather conditions
Courier service disruptions
Public holidays
Unexpected transportation delays
Other unforeseen circumstances

We appreciate your patience and understanding if your delivery takes longer than expected.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you notice an error in your shipping address. Once an order has been processed or dispatched, we may not be able to change the delivery details.