Refund policy

At Norvia Mart, customer satisfaction is our priority. We want you to be happy with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process under the terms outlined below.

1. Return Policy – 30 Days

We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

To be eligible for a return, your item must meet the following conditions:

The product must be returned within 14 days after your return request is approved.
The item must be in its original packaging.
The product must be unused, unworn (if applicable), and in new condition.
The product must include all original accessories, parts, and components.
Proof of purchase or your order confirmation must be provided.

Items that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To initiate a return, please contact our customer support team by email:

Email: info@norviamart.shop

Please include the following information in your email:

Your full name
Order number
Product name
Reason for return
Supporting photographs, if the product is damaged or defective

Our team will review your request and provide return instructions, including the appropriate return address.

Please do not send any products back without contacting us and receiving return instructions first.

3. Refund Policy – 10 Days

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed within 10 days of approval. The refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

If you have not received your refund after the applicable processing period, please contact us at info@norviamart.shop.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Include your order number and clear photographs of the issue so our team can investigate and assist you with an appropriate solution, such as a replacement or refund.

5. Return Shipping

Customers should contact us before arranging return shipping. Our support team will explain the applicable return shipping arrangements and any costs associated with the return.

If your item is confirmed to be defective, damaged, or incorrect, please contact our team for assistance with the return shipping arrangements.

6. Non-Returnable Items

Certain items may not be eligible for return, including products that have been used, damaged through improper handling, or returned without their original packaging.

Any applicable exceptions required by consumer protection laws will still apply.